Return Policy

Our Return/Refund Policy

At VOI London, we strive to make your shopping experience as smooth as possible. Here’s everything you need to know about our returns policy:

Return Timeline

We accept returns within 14 days from the date you received your order.

Return Address

Please send your returns to:

Reliance Freight System
Fab Properties, Block WO3,
Reliance Freight System, DIP1
Landmark: Hadiquat Madeena Supermarket,
Dubai, UAE.

Conditions for Return/Exchange

To qualify for a refund or exchange, your items must:

  • Be returned to us before a refund or replacement is issued.
  • Be unworn and unwashed.
  • Have the original packaging and tags still attached.
  • Include the original order number, specifying whether you prefer an exchange or refund.

Note: Towels, swimwear, and accessories are non-exchangeable.

 

 

RETURN/REFUND

 

PAID ORDER 

  • Exchanges: Once you return the items in their original condition with the proper tags intact, and upon validation, we will send the new size.

 

  • Refunds: Once we receive and validate the returned items, we will transfer the refund to your bank account within 2-4 business days.

 

Cash on Delivery (COD)

  • Exchanges: If you placed a COD order and wish to exchange it for a different size, please ensure the items are returned in their original condition with tags intact. Upon receiving and validating the return, we will send you the requested size.

 

  • Refunds: We do not process refunds for COD orders. Instead, we will provide a gift voucher as a refund, which can be used on our website.
  • Return & Exchange processing will take 3-4 business days.

 

 

Issues with Your Order?

If there’s a problem with your order, please contact us immediately at info@voilondon.me with photo proof. You can also DM us on our Facebook and Instagram pages at @voilondonme. If the order is incorrect or faulty, we will provide a prepaid returns label for free returns and arrange for a replacement or refund upon receipt.

Bundle Refunds and Exchanges

  • Refunds: The entire bundle must be returned to qualify for a refund. Partial returns of bundle deals are not eligible for a refund at the discounted price.

 

  • Exchanges: For exchanges, all items within the bundle must be returned. Single items cannot be exchanged.

 

For international orders, we offer both refunds and exchanges.

 

Return Process

To initiate a return, contact our customer service team (Available from Monday to Friday, 10 AM - 6 PM UAE time) with your order details via:

 

Our Contact Details

  • Phone (UAE & KSA): 04 45 18059
  • Email: info@voilondon.me
  • Instagram: @Voilondonme

Our courier partners will pick up the product from your provided address within 3-4 business days after your return request is approved.

 

Thank you for shopping with VOI London Middle East. We hope you enjoy your shopping experience with us!