Return Policy

Returns and Refund Policy

Welcome to VOI London! We strive to provide you with the best shopping experience possible.


Please read our Returns and Refund Policy carefully.

Returns

  • You have 14 days from the date of delivery to return an item for a refund or exchange.
  • To be eligible for a return, the item must be unworn, in its original condition, and with all tags intact.
  • Please note that for hygiene reasons, certain items like underwear, socks, bath towels, etc. cannot be returned.


Return Process

  • To initiate a return, contact our customer service team (Available from Monday to Friday 10 AM- 6 PM UAE time) with your order details via   Phone (UAE & KSA) : 04 45 18059                                                                 Email: info@voilondon.me                                                                         Instagram: @voilondonme

 

  • Our courier partners will pick up the product from your provided address within 3-4 business days after your return request is approved.


Refunds

  • Refunds will only be processed after a quality inspection of the returned product.
  • Delivery charges will be deducted from the refund amount. Only the order value will be refunded.
  • For orders containing products discounted at 50% or more, the entire order will be refunded as an e-gift voucher.
  • Refunds will be initiated to the original mode of payment including Tabby & Postpay
  • The refund process may take 7-14 business days to reflect in your account, depending on your bank's processing time.


Special Cases

  • Orders paid via cash on delivery are not eligible for cash refunds. Instead, we will provide an e-gift voucher for the order value.


Exchanges

  • For size or color exchanges, return the product and place a new order. The refund for the previous order will be processed after a quality inspection.


Contact Us

  • If you have any questions or need assistance with your return or refund, please reach out to our customer service team

(Available from Monday to Friday 10 AM- 6 PM UAE time) via

Phone (UAE & KSA) : 04 45 18059
Mail: info@voilondonme
Instagram: @voilondonme

Thank you for shopping with VOI London. We hope you enjoy your shopping experience with us!